No heat at 9:41 pm, and the office is closed

Northline Home Services is a heating and cooling company we invented for this demo. Nothing you tap is sent anywhere.

One night at Northline, in five moments

9:41 pm. A homeowner's furnace quits, so she opens Northline's website

Northline's office closed at 5 pm, but its website still books visits. Tap Book a visit.

Northline(630) 555-0142

Furnace and AC repair in Wheaton and nearby towns

Book a visit online at any hour, even when the office is closed.

A small-town main street at dusk, brick storefronts lit along both sides

9:42 pm. The homeowner tells Northline's website what's wrong

A gas smell gets safety steps instead of a booking, so nobody books a gas leak for tomorrow. Tap No heat.

Northline(630) 555-0142

What's wrong at home?

  • No coolingThe AC or heat pump isn't cooling
  • No hot waterThe water heater is out or leaking
  • I smell gasLeave the house now and call 911 from outside. We don't book gas leaks online.Safety steps

614 Harlan Ave, Wheaton

Address and furnace photo filled in

9:42 pm. The homeowner books a visit from Northline's open times

Every time shown is open on Northline's schedule, so nobody has to call her back. Tap 7:00 am.

Northline(630) 555-0142
The homeowner's photo of her furnace, its panel off, wiring and copper lines showing

No heat at 614 Harlan Ave, Wheaton

Furnace photo added

Pick a time tomorrow

Thursday

9:43 pm. Marcus, Northline's on-call tech, gets a text about the job

Northline's rule says a no-heat call can't wait for the office to open, so the booking texts Marcus right away. Next, the office at 7:05 am.

Northline bookings

Text message to Marcus

Wednesday 9:43 pm

New no-heat job at 614 Harlan Ave, Wheaton. Booked for 7:00 am Thursday, your first stop.

Furnace photo from the homeowner

Sent at once because of Northline's rule: a no-heat call goes to the on-call tech.

7:05 am. Northline's office opens with the job already on the board

The homeowner's address, her furnace photo and a draft invoice are all there. Nobody at Northline typed any of it.

NorthlineOffice boardThursday

    No heat at 614 Harlan Ave, Wheaton

    Booked online Wednesday at 9:42 pm

    The homeowner's photo of her furnace
    Photo from the homeowner

    Draft invoice

    Furnace diagnostic visit$129

    Waits for Marcus's notes before it goes out